What payment method can I use?

We offer a variety of payment options, including credit cards, Paypal and Klarna. These payment methods are facilitated by Stripe and PayPal, renowned for their reliability in online transactions. You can conveniently use PayPal with credit cards without the need for account creation.

For purchases involving higher-value items, we offer the convenience of eCheck, ACH or bank wire transfer facilitated by Stripe. Upon selecting bank wire as the payment method, Reemy will initiate a Stripe invoice with flexible payment option like ACH, bank wire transfer or eCheck. These payment methods are specifically reserved for items higher-value items or whose value exceeds the limits of traditional payment methods like credit cards or PayPal. These optional payment methods will be securely handled by Stripe, guaranteeing that your banking information remains secure.

To prioritize the security of your payment details, we do not store any information on our servers. Instead, Stripe and PayPal handle all transactions, ensuring maximum protection for our customers. You can shop with confidence, knowing that your payment information is safeguarded by trusted payment processors.

100% Money Back Guranteed

At Reemy Inc., we offer a hassle-free return policy allowing returns within 3 days of order delivery confirmation. If you're dissatisfied with your purchase, you can return the item for a complete refund, minus any applicable shipping charges. In cases where the seller is unable to fulfill the order for any reason, the transaction will be canceled, and you'll promptly receive a full refund.

To begin the return process, simply navigate to the "My Purchases" section within your Account menu. Here, you'll find a comprehensive list of your purchases. Locate the order you intend to return, and if it falls within the 3 days return window, you'll find a "Start Return Process" button. Ensure the item is securely packaged in its original packaging and include the original packing slip. You have the option to purchase one of our return shipping labels or opt for a label from any other carrier. If the item is $200 and over, ship the package to one of our USA locations by visiting your nearest United States Postal Office. Upon receipt, we'll conduct an inspection to verify the item's condition (as a precaution against fraud) before promptly processing your full refund.

Do you offer buyer protection?

Absolutely, every purchase is backed by Reemy Inc.'s money-back guarantee. Upon receiving your item, you have 3 days to inspect it thoroughly. If you're not entirely satisfied, you can return it within this timeframe for a full refund, minus the shipping costs, without any need for explanations.

In the unfortunate event that you didn't receive your purchase or if the item arrived damaged, we'll promptly refund you the full amount, deducting only the shipping costs. If you suspect that the damage occurred during transit, please notify us immediately and provide us with photos documenting the damage. We're committed to ensuring your satisfaction and resolving any issues promptly.

When will I receive my order?

The majority of orders are confirmed instantly, and we expect all sellers to ship items within forty-eight hours. To prevent fraud, items priced at $200 or more will be sent to one of our USA locations for processing, while those under $200 will be shipped directly to the buyer from the seller. Our packages are dispatched via USPS and typically reach their destination within 3-5 business days. For high-value items, we utilize USPS Registered Mail for added security. Moreover, for exceptionally high-value items, buyers can opt for door-to-door delivery or pick up their purchase at one of our office locations.

What is your return and refund policy?

We offer a hassle-free return policy allowing returns within 3 days of delivery, no questions asked. If you're unsatisfied with your purchase, you can easily return the item to any of our USA locations for a complete refund. For returns involving items valued at $200 or higher, the item will be cross-checked against the inspection video created when we initially received it from the seller. If the returned item matches the one received initially, the return process will proceed. This meticulous process is essential to protect both buyers and sellers from fraudulent listing, returns and claims.

How do I start a return process?

To initiate the return process, please follow these steps:

1. Log in to your account and navigate to the "My Purchases" section in the Account menu.
2. Locate the order that you wish to return and confirm that it is still within the forty-eight hour return window.
3. Click the "Start Return Process" button and complete the return form. Purchase a USPS return shipping label.
4. Carefully package the item in the original box and packaging, including the original packaging slip.
5. Take the package to your nearest USPS office and ship it to one of our USA locations, or to the seller, depending on the value of the item. Note: For items valued at $200 or more, they will be sent to one of our office locations for inspection and verification.

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